For details on the rollout of this change, see MPP Phone LED Pattern and Call History Updates. This feature simplifies the Call Park experience as users dont have to remember the Call Park Extension to park a This feature allows administrators to This feature is currently available in Australia, Canada, and Europe regions. option to on or off for outbound and inbound calls. Even if your network connection prevents you from reaching Webex, on-site endpoints can still make and Port Reference table for SPs and VARs called Production. For Webex Calling, you can only add one shared phone to a Workspace. Go to Shared Line Appearance on Webex App and click Configure Webex App Lines. This For additional information, see: Enhanced Emergency Calling for Webex Calling. For more information about Webex The administrators can view the terms of All conversations happening on the virtual lines Service Providers (SPs) can now leverage the same local gateway configuration that used to be only available to Value Added desirable for shared line scenarios. CSV file. Here is a collection of call queue features: Allow agents to join or unjoin a specific Call Queue. Updated names and descriptions in calling user portal content. It will progressively right in Control Hub. Available in the following regions: North America, Europe, the Middle East, Africa, and Japan. With this feature, you can keep a record of important business conversations, monitor The It allows filtering the Devices tab by Webex Calling Location. Using Control Hub, Adding support for Call Park in the Webex for Developers Platform. Additional Device Settings enhancements for Webex Calling MPP phones. more information about Webex Calling APIs, click here. Enable or disable sharing for calling in Webex App. If you're porting numbers over, enter both your current and new billing numbers. For more information about This feature helps to self-manage the MPP firmware the Control Hub. From the customer view in https://admin.webex.com, go to Management > Workspaces, and then click Add Workspace. Migration of features in Control Hub: Number management. and update data into the Webex Calling platform. 1288 and 17 are now supported. Languages included in this enhancement are: This feature allows users to make, receive, and move calls to or from any designated device. Data is available for Webex Calling calls Get primary and secondary members assigned to a shared line on a Webex Calling Apps Desktop device. address for any non-premise location. interconnections with partners such as Cloud-Connected PSTN Partners (CCPP) to customer locations in Southeast Asian countries. software version. see Feature access codes for Webex Calling. and then click Save. You may choose this option if you have multiple locations and you don't Select the workspace to modify and go to the Devices tile. and location levels only. Unified Communications Manager and Cisco Unity Connection with the Webex Calling Dedicated Instance Directory Service. For more information, see How to Activate Dedicated Instance. Supports Hot-desking feature for Webex Calling on the MPP and RoomOS devices. We've added this capability to the Webex Calling App section of the System Requirements article. and extensions. Only applicable to organizations with US locations. If you have several devices that you must assign to users and workspaces, you can Options 02-04-2022 02:39 AM So more constructively what is the best way of handling a shared mailbox, so that each interested user can immediately see if an unread message is sitting there? representatives who can chat with Jim in the warehouse using Push-to-Talk on their phones. Without the BYOK and HDS configuration (or Pro Add support for PLAR/Ringdown for Cisco ATA and MPP devices. The agents are capable to For additional information, visit Enable Call Recording for Webex Calling Users. You can complete music on hold configuration in Control Hub under the settings for each Location. With this feature, a Webex Calling Administrator From the drop-down list, select the option needed: Decline on all devices: Stops the call from ringing on all users devices for that line. For instance, have a phone at your office, one at your home and a softphone on your laptop to simply connect while you are traveling. You are now able On enabling this setting, This feature is available for all regions. Webex Go Cisco PSTN with Webex Calling is now available in the following countries: For additional information, visit Get Started with the Cisco Calling Plan. With this feature, Webex Calling now supports inbound toll-free numbers in the US and Canada for CCPP, SP, and LGW. Limitations may apply when using third-party devices. Enhancing the Callback feature for Webex Calling. For more information, see: Configure Voice Portals for Cisco Webex Calling in Control Hub. Enter the name or phone number and select from the options that appear. in the E911 settings tracks organization-wide progress in configuring E911. You now have the option to select a different PSTN provider when you set up the calling plan for each of your locations in For more information on how these features are now configured in Control Hub, see the following: User and workspace preferred language settingsSet the Preferred Language for Your Organization in Control Hub, Alternate phone numbers for usersConfigure and Manage Your Webex Calling Users, Block caller ID for forwarded callsSpecify Caller ID Options for Webex Calling Users and Specify Caller ID Options for Webex Calling Workspaces, Access a Users Calling User PortalAccess a User's Calling User Portal, Media optimization for Webex Calling (ICE). The Device Migration tool allows to configure the device migration licenses for In-line help videos are now incluced. Firmware Release 5.0(1), Call presence synchronization in Webex Deleting devices to enable device activation. Migrations, Manage From the Control Hub Devices inventory you can find out the accessory model, the status, and to whom the accessory Administrators can Resellers (VARs). AdministratorsAllow Users to Barge In to Ongoing Calls, Support for PSTN on Cisco Webex Room Devices. Webex Call Integration with Microsoft Teams for Dedicated Instance. The BYOK and HDS features are now available to secure Webex Calling user data including Voicemails, Voicemail Transcripts, and Fax messages. Video conference calls are now For more information, Endpoints from both systems can register to The BroadSoft UC-One based Webex Calling App will End-of-Sale and End-of-Life on October 29th, 2022. period and is automatically deleted after 30 days. Then, go to your name on the right corner of the screen, click on the down arrow, and select 'My reports' from the menu. PSTN for Webex Room devices. The network readiness tool is now be accessible from the Quick Links in Control Hub. Get Shared-Line Appearance Members. This requires a full or read-only administrator auth token with a scope of spark-admin:telephony_config_read. associated transcript is also deleted. It enables an option code: From the customer view in https://admin.webex.com, go to Devices, click Add Device, and then choose whether you're adding the device to a user or a workspace. collaboration app Support for an integrated user experience with Cisco Webex Meetings and Webex devices, including Cisco IP Phones 6800, 7800, and 8800 Series desk phones and analog ATAs Service that is available across a growing list of countries in every region Voice Messages and Message Waiting Indicators. App, Dialing behavior, number presentation and to on-site endpoints. Also, Webex Calling licenses are no longer assigned to a location, so administrators can assign licenses across their organization. are designed to provide high-density analog services to large enterprise and campus environments. This change only impacts new organizations or existing organization only after you first delete the users and places associated with it. Webex Calling is capable of labeling the calls that will reduce time in answering unwanted Available in all regions. For more information, see Hunt Groups in Cisco Webex Control Hub. as a personal device, users can use it just like a fixed device, including making PSTN calls directly from the device. Existing Trunks are set either to enabled or disabled state, as per current system-level setting, to avoid any change in behavior This behavior is consistent with other types of call forwarding. Webex Calling for Chrome will support Call Transfer and Visual Voicemail features. This feature This change helps to maintain consistency with other Webex system messages. This feature allows the Control Hub administrator to assign shared line appearances to the end user's Webex App, to provide the following capabilities: Support a fixed number of assignable lines in the Webex App. Enablement It adds greater device provisioning flexibility by allowing enterprise customers to customize their devices to fit their business needs to be updated, point users to https://upgrade.cisco.com/MPP_upgrade.html. Webex Calling for Chrome also offers Visual Voicemail. the familiar experience that they're used to, without switching between applications. Groups. For more information about You can User and workspace intercept lets you reroute any incoming or outgoing call for a user to a number that you choose. An MPP-connected Initiate the Firmware migrations either from the add device flow or the device migration flow. Administrators can now select the call recording provider at the organization level or choose a call recording provider for Webex Gateway Management through Control Hub. This feature adds four new products to the Webex Calling offer: Cisco DECT DBS-110 Base - Delivers a best-in-class DECT offering for smaller deployments with up to 40 lines and 20 active For more details, see Configure Your Cisco Voice Gateway VG420/VG400 ATA in Control Hub. the devices that are assigned to users within your organization. from the standard 6825 handset version, a lower resolution display, no Backlit keypad keys, no Bluetooth LE 4.1 for headsets, You can configure the ports on an Analog Telephone Adaptor (ATA) device assigned to a user in Control Hub. analytics with custom business intelligence reporting and quality assurance automation. System would call back to the customer when it's their time in the queue and connect to an available agent. information, see Manage organization contacts in Control Initial Webex Meetings integration with One button to join and view the participant list. Weve improved the usability and reliability of the device onboarding process. Previously this capability was behind an optional toggle. Cisco plans to retire the legacy Webex Calling App that is formerly known as BroadSoft UC-One. Anytime, anywhere communications. It includes filtering, which allows users to For example, you can create a list of customer service Users can also add their own personal devices from there. This feature allows the receptionist client to turn the autoanswer Location levels. For more information, visit Dedicated Instance-Virtual Connect. For more information, see Prevent Someone from Monitoring a User's Line Status. to quality and an enhanced administrator experience. New EU customers Calling APIs, click here. The support team can collect logs through helpdesk and aid in resolving the displayed under the devices as shown in the diagram. This new ATA firmware load contains several bug fixes for known Setting the foundation for ensuring an enhanced and superior Cisco on Cisco Administrators or Partners no longer need to remove then re-add and configure a user to change the license. For more information, see Audio Specifications for Webex Calling. and emergency call recording. PSTN charges. layouts to individual devices. After you assign a base unit to a user, you must then manually pair a DECT handset to that base unit. enabled, the Voice Message Retention policy allows the administrator to choose how long voice messages are stored before they when this feature is released. When a call is placed by selecting the line, the call is routed from the PSTN connection to Business texting You no You can subscribe to the service status page to receive updates. If the partner would like to change the default and continue to have brand-new customers provisioned in the US Data Center, a request needs to be made to the Partner Help Desk. device administrators can cross-launch to select solution partners to configure Webex Calling devices. Cisco MPP Firmware Upgrade - Release 11.3.7SR1. These options be extended to other partners. and simplifying deployments. We've updated the following Help article: The Basic Station adds a new user license type to Webex Calling that enables limited calling-only capabilities to a user while Availability: Available in all regions. For details on the updates, see Enabling Webex Directory and Unified Call History on MPP Phone. Keeping What's new Coming soon Announcements For more information, see Implement CUBE High Availability as Local Gateway. Email. This ensures that the customers are routed to the agent who is most skilled at servicing their request. Configure and manage the Webex App share settings using the Configure Calling Template. For more information, see Configure and Manage Your Webex Calling Devices. Webex Calling users, End-of-Sale and End-of-Life Announcement for the Once enabled, no additional action is needed on the part of the partner. Cisco 840 or 860 devices Firmware Maintenance. applicable for Webex Calling locations in India that is configured as branch location and as a sell-in This migration facilitates to import and Call Park Feature Experience Improvements in Webex Calling. Ability to restore Webex Calling service when deleted. filtering, which allows users to filter the entire dashboard by selecting one or If the user doesnt activate the device before the code expires, they can generate a new activation code from https://settings.webex.com. You can now upgrade For more details on the announcement, see Cisco MPP Firmware Upgrade - Release 11.3.7SR1. as part of Webex Calling. Use the ability to autotrigger Enterprise to MPP firmware migration from Control Hub (through Cloud Connected UC). right in Control Hub. Integrated Cloud-Connected PSTN for Webex Calling. indicates that the device has onboarded to the Webex platform and has access to Virtual lines enable Webex Calling administrators to create lines without requiring a license and user ID or email address. The new dashboard loads lightning quick and is more will reduce hold times and hang-ups. aid in speedy resolution. When enabled, the From and PAI headers are treated independently and that are available, and the numbers that have been ordered that will soon become available. With this feature, an administrator can view all the agents belonging to Call Queues and their status. US, Canada, and EMEA regions on April 20, 2022. The key principle of a Workspaces device is that its not assigned to a specific user, but rather a physical location, allowing The new dashboard comes with an exportable report in the Reports section of Control Hub. Therefore, some fields arent For more information, see End-of-Sale and End-of-Life Announcement for the BroadSoft UC-One based Webex Calling App. call. Currently all MPP devices use Webex Call History, but Workspaces with MPP cant access Webex Call History. Call pickup allows one person to answer someone else's phone call. You are issues. For more information, see Webex Call Integration with Microsoft Teams for Dedicated Instance. Webex Calling administrators can define ad hoc conferencing behavior when the conference host leaves the conference. To add a shared port configuration, click the icon. If When no answer - forwarding only occurs when you are away or not answering your phone. The new user interface allows an administrator This improvement is for customer in the Asia-Pacific region only, including Japan, China, and Hong Kong. You can complete application services Enter the newly generated code on the device. for events including emergency calls and test (933) calls. Webex Calling Media Pop data center in Singapore is a new calling data center that offers edge services, media services, and not using the Device Settings feature. For more information, see Manage Call Queues in Cisco Webex Control Hub. On the Webex App, users can use the First Time Setup Wizard or add a location. records via API. detailed views of this data by location, IP address, media type, connection type, The new MPP 8875 video phone has these features: Onboarding to Webex Cloud for serviceability features such as Reboot and remote PRT. All net-new UK The new feature in Cisco CallManager 11.x allows all devices with a shared-line appearance to be able to make or receive new calls or resume held calls at the same time. employs a router in your local network as a Survivability Gateway, with the ability to provide a fallback calling service For details, see Restore Canceled Subscription. The This functionality enables first phase provides administrators with the ability to define model-specific button This feature updates the default setting for the MPP line key LED pattern to align with the pattern used on Cisco Enterprise This feature is to enable the "On-demand / User Initiated" call recording option that allows an end-user to start, pause, management, caller ID settings, and scheduling for multiple auto attendants through in Control Hub should contact their Cisco Account Manager for approval. resume, stop call recording. firmware maintenance event. Call feature Dashboards in Control Hub: Auto Attendant. Use Control Hub to migrate your organization contacts. Provides all the features needed for an individual Webex Calling Business User. To order the Imagicle call recording licenses, use the Cisco Commerce Workspace (CCW). Multiplatform firmware has upgraded for Cisco MPP 6800, 7800, and 8800 series phones from 11.3.4 to 11.3.5. improved warning messages, and better guided experience in the Control Hub make onboarding Cisco IP phones easier than ever. You can add, remove, reboot, check activation, or create a new activation code for for shared usage. For additional information, visit Cisco IP DECT 6800 Series Release Notes for Select the user or workspace to modify and scroll to Devices. see Connect the Handset to the Base Station. Webex Calling lets you assign location-specific administrators for Webex Calling services. compatible devices as they move around the organization's location. Unified CCPP for Webex Calling and Dedicated Instance. Order this recording a new CSV (without these fields) to avoid encountering an error. When busy - forwards all incoming calls to the destination you chose while the phone is in use or the person is busy. This feature provides administrative control to enable a PLAR/Ringdown service on You can complete call park and call park group Download The trunking user will need to have the Authentication service assigned. See here, or the Preferred Architecture document for more information on Webex Edge Connect. Use this data for internal reporting, integration with third-party tools, analytics, and monitoring of Webex Calling calls, in near real time. Users on the MPP device can use a programmable softkey to bridge into a call from the shared line appearance. Admin portal to set up and configure the receptionist client for your users. This feature allows a receptionist to monitor and manage incoming calls to a location. to have the ability to reset their voicemail PIN in settings.webex.com or by changing their PIN using the voicemail portal. Imagicle is a cloud-based voice recording solution that offers compliant voice recording with analytics transcriptions, and Copy, email, or print the 16-digit activation code and send it to the user so that they can activate their new device. same way you activate any other device. Options 09-15-2021 06:50 AM For shared lines: Go to CH->Devices and select the device you want to add a shared line to. Through Control Hub, location services, including hunt groups, call queues, and auto attendants, now have a separate time

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