RECEIVED VIA EMAIL BY BBB STAFF MEMBER It would be like watching a fish wiggle free of the hook. Repos remain risky. Answer See 2 answers. This time he drove a tow truck. Work logs will be disclosed to all clients during the life of a case. Visit Website This is not the first instance of them stealing items for people . April was always slow because people made car payments with tax refunds. We ask that you come with a full bladder, and be prepared for urine drug testing. We were never given copies of it or anything. Relentless made copies of the customer's driver's license. *** *** - President, Relentless12:PM to me Response to ***This vehicle was damaged during towing and we repaired the mechanical issue and reimbursed the debtor $165, as well as agreed to reimburse her for the day delay which required a rental carWe gave her the option of us Scanning millions of license plates a month, we are finding the location of future repossessions before assignments are even issued. I would like this matter handled within the next 7 days. Utilizing DRN ALPR equipment to generate millions of records every month we are identifying the location of future repossessions before assignments are even issued. You do it for your clients and we will do it for you. The customer redeemed his personal property from Relentless on February 8, 2023. Relentless will not pay for damage it did not cause and is not responsible to repair. Alternative Fees We believe there are two categories of fee arrangements: (a) those that further client relationships and inspire results, and (b) the billable hour. Our lawyers and paralegals keep detailed logs of the time they spend on your case. Relentless recently towed my vehicle with was my fault so I pay all my dues n whatever I had to do to get it back so now my gears rnt working, Read full review of Relentless Recovery and 1 comment. I had to ask myself, Do I want to make money, or do I want to look like a tough guy in a tow truck? he said. During that time we've assigned over 1,000 pieces of collateral for repossession. Relentless also told me that my car was on the way to the auction on two separate days Monday and then Tuesday. I had to make an appointment to be able to get my belonging out of my car and the earliest appointment was for Friday February 10 at 11am. A black ice air freshener and knickknacks dangled from the rearview mirror. And DRN sells the information toinsurance companies, private investigators even other repo agents. See details. On January 12, 2023, the complainant, ***** ****, by complaint, provided Relentless Recovery with vehicle information and the last six numbers of a vin for an account he was not listed on. There was some difficulty in evaluating or examining the information or data present on the For your reference, details of the offer I reviewed appear below About We are a licensed and bonded collection agency dedicated exclusively to the enforcement of unsatisfied judicial judgments. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. He never responded to the question of where the makeup would have been located. My bank hired them to repo my car. When lenders partner with Relentless Recovery, not only are the contracting a best-in-class recovery service, they are also investing in a safer future for the repossession industry. We provide every team member continuous industry training. I paid for my car and went to pick it up today. Relentless recently towed my vehicle with was my fault so I pay all my dues n whatever I had to do to get it back so now my gears rnt working properly my bumper is broken there's a dent in my radiator I just need to no whats going on coz this vehicle was in a 1 shape when they took it. When we asked the girl named *** she took my husband to a storage unit and none of the items were oursWe sent in an email and called multiple times and no one has ever contacted usThis is where we have a problem, my son plays travel baseball and all of his equipment was in the backAs well as my sons car seat, lawn chairs and travel DVD playerMy son is starting baseball practice and we need the gearI don't have the money to replace the itemsI called my car insurance and they said the car was proven by receipt to be in your company's careSo now do I make a police report and let them know the items were stolen? Frequently asked questions. A vintage purse was thrown in a box with leaking motor oil and destroyed. They went somewhere, I think they were stolen. Time crawled. Based on the negative reviews, it appears that Relentless Recovery is not a trustworthy partner for those in need of car repossession or debt collections services. Relentless Recovery earns 96% level of Trustworthiness. But this was his job. From the beginning there was an issue. BBB Business Profiles may not be reproduced for sales or promotional purposes. All items of value/usable were missing from property when I made it to pick up property at location. The consumer has notified the My vehicle was repossessed and Relentle, Relentless recently towed my vehicle with, The front bumper was slightly banged, My car was picked up Wednesday September, Relentless recover was hired by our finance. White Apr 25, 2023 2:32 am EDT Verified customer Resolved Replied My vehicle was repossessed and Relentless Recovery refuses to return my personal items to me unless I pay them a $50 convenience fee! Sharing is caring! Customer was satisifed with the resolution of this matter by Relentless. She couldn't give me a supervisor or managers information. Lewis drove a beat-up Ford Crown Victoria sedan. When I spoke with a representative at GM Financial, they specifically stated that Relentless Recovery of Ohio was the company retained and also provided their phone number which matches the number listed here and on their website under the schedule an appointment tab. The contact number for Relentless Recovery is 614-333-5335 and fax number is --. Lewis has had a gun pointed at him three times and a cigarette stubbed out on his forehead once. We ask that you come with a full bladder, and be prepared for urine drug testing. And he had his eye on a potential repo: a 2016 Chevy Cruze. ResponseAt the time of repossession the Relentless agent observed damage to the paint of the vehicle so he drove to a nearby well lit area in order to do a photo condition report of interior and exterior (see attached)Upon release of the vehicle to Performance Towing they signed our condition report agreeing on the condition of the vehicle From there the vehicle was taken to *** *** *** where it was in their care and custody until redemptionOn 9/We received a complaint via email remissing items (will provide original upon request) which states "I'm still waiting for responseI will be filing a claim with the courts if you continue to delay with response there is no doubt that damage was caused by your company and.I have photos of my vehicle before you got a hold of itSo I expect a responseAlso I haven't heard anything about the items you have lost totalling over $400." We believe there are two categories of fee arrangements: (a) those that further client relationships and inspire results, and (b) the billable hour. I would like to get my vehicle back I dont know what to do. I have attached pictures of her car at the time of inventory and removal. is a leading complaint resolution website on the Internet. All four wheels needed to be off the ground. NO HANDGUN WAS INVENTORIED/RECOVERED. At this point, the only realistic thing that I want done Is for relentless to RETURN the money we paid them ($200) to put towards the repairs as our insurance company has already indicated that it will cost over $800 to fix. Repo agents are responsible for the majority of the billions of license plate scans produced nationwide. His own industry has seen changes, too. Upon retrieving my vehicle, all of my personal property was not returned. Asked October 16, 2021. Relentless scanned 28million license plates last year, a demonstration of its recent, heavy push into technology. A real hook and roll. Relentless Recovery - Learn more about Relentless Recovery drug and alcohol rehab facilities and treatment programs, just one of your credible options for alcohol and drug addiction treatment in Columbus, Ohio. I know the things were there, where are they ? Every judgment debtor is placed on a nationwide tracking system. Our exclusive electronic surveillance software tracks the financial status of every debtor, every day, anywhere in the country. Relentless recover was hired by our finance company to repossess our vehicle, we were a little behind on payments, but settled the matter quickly. During this process, Relentless also requires the customer to sign the condition report, vehicle release and personal property release. This remarkable monitoring system can even alert us if they have applied for a job or opened a new bank account. I had to drive home without a PLATE on my car. After her car was towed to Relentless, the womans personal items would be stored in a cardboard box, amid the stacks of boxes from other repos. Provider Profile Details . Agents are finding repos they never would have a few years ago. Our dedicated team of recovery agents, investigators and account executives would be thrilled to bring resolution to your outstanding . This will surely increase the credibility of your complaint. Well guide you through the process. Even after I complained to my bank. Our mission is to achieve the highest possible level of excellence in all that we do; To do it safely, efficiently and within legal due process. The customer redeemed his vehicle and property on November 28, 2022. Customer Service Is Our Top Priority I have attached pics of taken by Relentless management at the time of redemption. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. When I arrived at the appointed time to retrieve my car I was shocked to find the front bumper hanging and cracked. A woman walked toward them. The vehicle was also leaking some type of fluid but it was not damaged by the repossession. According to the feedback, the staff is rude and disrespectful towards clients, and they don't take responsibility for their errors. First repo of the day. We execute in a manner that reduces liability & client exposure, and this is evident in our nearly 15 year flawless track record. has a valid SSL certificate, which indicates that the website is secure and trustworthy. As well as some tools since my tool bag was closed when it was in the vehicle and was left opened after they went thru it. Relentless can sell your collateral! written and signed consent forms in order to be completely enrolled in our program. The computer contained a growing list of hundreds of thousands of vehicles with seriously late loans. Relentless picked up its first 2018 model last year, just weeks after it debuted. No makeup was found in the car. I made a complaint and the employees lied when the evidence beads were spilled all over the front of the vehicle, therefore they were aware. This information was emailed to the customer on February 2, 2023. The customer has filed two complaints directly with Relentless Recovery, one with the lienholders agent Primeritus and now one with the BBB. Relentless Recovery Inc. I will be contacting the attorney general of ohio as well as this is blatant theft. As many as 10,000 every eight-hour shift. Skip to content Find a Rehab Center Addictions Alcohol Warning Signs Health Effects Withdrawal Symptoms Binge Drinking This unit was towed from the rear end as it is a rear wheel vehicle and cannot be towed from the front end. I can't say everything for sure but i know there was more than what was in there missing. Safely out of sight, he pulled over to inspect the vehicle. However, it was "signed" by my husband. I contacted my loan company who offered me a pay off amount. Two days later on November 30tj, the customer filed a direct complaint with Relentless Recovery Inc., stating he was missing Tom Ford sunglasses, a torch lighter, change and a case of brown glasses gold. I went to recover my belongings on 2/8/2023 and when i finally was able to go thru my belongings i noticed a bit of stuff was missing. But he realized the change was better for business. And technology hadnt yet figured out how to soften the blow. Cause at this point as far as I'm concerned they have beenPlease contact me asap.Thanks,*** and *** ***, Address: Cleveland, Ohio, United States, 44113-2434. He twisted in his seat. We went to pick up our car on monday February 24th approximately 230 pm. The unit was full of property, including a car seat which is pictured. Relentless repossessed customer's 2016 Dodge Challenger on November 25, 2022. The plate scans GPS coordinates pointed to exactly where the car should be. I have filed a police report for the stolen property, and requesting all of my belongings be returned promptly. Additional fees are discussed in advance and are weighted on probable outcome. More importantly, Relentless takes photographs of how the property is found inside the car prior to inventory and cleanout. Tropical Storm Arlene forms after all as Gulf system moves off Florida coast, hurricane center says June 2, 2023 at 6:23 pm Lewis compared each scan to planting a seed. Save time and money by allowing Relentless to liquidate your collateral in-house. Of course any of the above can be used alone or in combination. Location. Answered October 16, 2021. . While the variations are many, here are a few examples of fee arrangements we offer: We are experienced in claims, and have access to resources that enable us to supplement and enhance our expertise. Repo agents have their own theories about whats going on from fading attachment to vehicles to an increased willingness to walk away, a lesson learned from the housing crisis. But it also pushed the delinquency rate higher. Click here to get notifications about new complaints of Relentless Recovery. This customer filed a direct complaint with Relentless on March 21. That was unnecessary. Relentless sets the bar in compliance, professionalism & liability reduction. Relentless | 115 followers on LinkedIn. Very suspicious company, many complaints foled against them .Please help me I contacted my loan company who offered me a pay off amount. He could see a womans sunglasses in the front console. At-a-glance. On February 10, 2023, Relentless emailed the customer back inquiring as to where inside the vehicle the driver's license and EBT care would have been located. Cars stashed in driveways. One national list of active automobile repossession orders reached 360,000 this year, more than double what it was at the same time last year. Analysts point to a period from 2014 to 2016, when auto lenders got too loose with credit. But they are the closest most people come to a faceless, sophisticated financial system that can upend their lives. The vehicle was released to auction on January 26, 2023 and customer redeemed the vehicle from the auction on some unknown date. Learn more. Your information was provided by the employees at Rentless Recovery. *** ***, This business response was received by via email.A check will be mailed this week, Amy B*** - President, RelentlessAttachments3:PMto me, *** We were unable to locate the complaint the first time because the repossession order sent from the bank had the name spelled differently (see attached email)Per the signed inventory all items that were in the unit were released to her at no charge, On September I emailed and left a message for *** *** with relentless recovery regarding the check for my lost itemsAs of September I have not received an email, call or checkAs of September I agreed with the company sending me a check.Thanks,*** ***. The customer redeemed her personal property from Relentless on February 17, 2023. My car was brought to the yard I went to pick it up heads my car start they waited maybe 10 minutes after to pull my car up once I got into it my idle console was rummages through along with stuff in my back seat I put in a complaint they still have yet to contact me. What is the uniform requirement at Relentless Recovery? For a fact i know that someone stole my 10" winchester bowie knife that was under the driver seat is missing. Now its all over the place, said Altes, the Daytona Beach agent, who is also the former head of the repo trade group Time Finance Adjusters. We provide the customers with an opportunity to browse and post the complaints and reviews Filed by John Logston. We understand that you are coming to Relentless Recovery for treatment and expect illicit substance (s)in the initial drug screen. Please use the interface below if you're turning in a vehicle, wish to schedule the pick up of a reinstated vehicle or collect your personal items that were contained in the vehicle at time of repossession. They were not much help. It could feel like he was preying on the poor. Located at 1898 Scranton Road Cleveland Ohio 44113. They take the new cars of Uber drivers. In short, our business model is based on refreshing alternatives to the billable hour. He had to just hope the vehicles driver didnt come outand drive away. they confirmed that they removed it (car license plate, car registration, other personal items). The percentage can be a sliding scale to further incentivize. Some type of valid identification is absolutely necessary for the treatment process to begin. He went to work as a firefighter and paramedic which provoked very different reactions from people before returning a few years ago to the job he knew best. Alternative Fees are particularly suited to our employee clients as well as various commercial claims. No driver's license or EBT were inventoried or photographed during the Relentless cleanout. Description. Still, officials in Alameda, Calif., this year put on hold a contract to buy Vigilants technology over worries the scans could be used for federal immigration enforcement. Relentless is a collateral recovery company dedicated to serving the best interests of our clients and reducing their losses and exposure. Yet similar buildings nearby were repo deserts. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Lewis slipped on a pair of work gloves. Policy requirements made clear that fees are collected at the time of visit CC/Cash/Money order NO CHECKS - NO EXCEPTIONS. Relentless does not open nor inventory closed containers or boxes, etc. For help on the explanation of individual data fields, click on any field name or for help of a general nature go to SAFER General Help. He has four children of his own. As a matter of policy, BBB does not endorse any product, service or business. For repo companies, one worry is whether they are producing information that others are monetizing. Not mine. Hed prowl around in a tow truck, armed with paper orders and a map, just praying the target vehicle was parked where it was supposed to be. Management is not aloof and always available for queries. They drove the car out of the lot, the attendant met us, did not even allow us to get close as he RAN back into the lot. Given this attempt at fraud, the leak allegation falls right in line with prior deceitfulness. We would recommend the repossesion services of Relentless Recovery to anyone that would inquire. But he loves shopping malls, especially the last row of lots, where the employees park. I was available, willing and repeatedly called and asked to pick up my car but to no avail. When I arrived to get my belonging my husband and myself are both missing out driver's license and I am also missing my ebt Ohio direction card. Relentless Recovery Inc. I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. We signed NOTHING other than a credit card receipt after we paid to release the car from their lot. These were not issues prior to the tow. Relentless Recovery repossessed customer's car on January 1, 2023. The customer redeemed her personal property on February 10, 2023. We ask that client be in active withdrawal. The vehicle was transported to auction on February 13, 2023 by ********** ******** without a key. Your staff confirmed that the damage can (and clearly was) occur when the car is removed by pulling in that manner. We are one of the best teams in the nation with the recovery rates to prove it. I would like it handled with better care and skill than the original tow job and lack of organization when handling my license plates. BBB Start with Trust . It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns. You ready? he shouted at the tow truck driver. Relentless employees did not take nor steal customer's alleged missing property. The more a lawyer bills, the more the law firm makes, whether or not you pay more to your lawyer than you receive (or pay) on your claim. These items are left inside the units and is most likely what the customer found on his passenger seat. Regards, Our staff rechecked her vehicle for any missed property and could not find any inside the vehicle. While I paid the outstanding balance on my car within the hour after being removed from my home In spite of multiple calls I was unable to retrieve my car and was told it was being held up by Rentless Recovery who had not provided the pictures and documents for release. During that time, account resolutions are timely. Even better, it couldkeep tabs on a car long before the loan went bad. Everyone at the business didn't have any answers for me and just blew me off and I'm very very upset. Partner rates fall between $350 and $500 per hour while Associate rates are between $250 and $300 per hour. Repo agents are the unpopular foot soldiers in the nations $1.2trillion auto loan market. about businesses and we make it easier for their voice to be heard by the companies. Filing fee paid $ 400, Receipt number 0647-9139459. No additional property was located. No one with Relentless stole, took or misplaced these items. Regulators, led by the Consumer Financial Protection Bureau, have cracked down on the jobs outlaw attitude. Even with the rising deployment of remote engine cutoffs and GPS locators in cars, repo agencies remain dominant. For example, a higher percentage of recovery can be allowed if we resolve the case within a certain period after the case is filed, or before a certain stage of the litigation. Have something to share about Relentless Recovery, Inc.? In reply emails by customer, she claimed our female manager who released her property was wearing the necklace. Moving to a spotter car had been like getting neutered, he said. Relentless cannot schedule a vehicle redemption appointment until a release is received from the customer's lien holder. I have a pair of Tom Ford sunglasses missing money missing and a torch lighter missing from out my car this was out of the Columbus ohio location. My entire interaction with *** at the *** location was recorded on my personal cell phone! The system could spot a repossession in an instant. What i am missing is a pair of ****** sunglasses, North face gloves and hat. International Association of Better Business Bureaus. must have ID and insurance card. Customer acknowledge via Relentless' investigation that unit was damaged by third party transporter who has accepted liability and is working with the customer to reimburse her for repairs. Cut-off time of 2 hours to cross the finish line. I have attached the original complaint and pictures taken by our lot staff on the day the customer redeemed her vehicle on March 19. Nonexistent. The repo man had a policy, part of that aim to not make a bad situation worse. The customer may come to the Akron lot, M-F from 10:00am to 3:30pm to pick up his knife without an appointment. A firearm($380 purchase price, registration for the handgun), a car seat ($54), an accessory to another car seat ($36), my vehicle registration, and a ***** ******* ********** game for *** ($50) were not returned to my car. He texted for a company tow truck. Greatly reducing recovery times of your collateral. Our Alternative Fees are designed to satisfy the present economic needs of business owners by emphasizing value and results. We do not service accounts in Massachusetts or Colorado. Share your photos and videos with others to prove the truth of your words. Hed just found another wanted vehicle. 2001 - 2023 They refuse to acknowledge or make this right. The customer responded back at 5:46pm that the 10" Bowie knife was located under the driver's seat. *** *** It now has more than 40 camera-equipped vehicles, mostly spotter cars. My car was repossessed by relentless recovery on February 2nd. This issue was not known until the customer provided his keys and the unit was operated for the first time. The we took photos does not work with me because the personal belongings could have been taken before the photos. Their unprofessionalism and lack of communication have led to frustrated customers who claim that their services are unreliable. The basics for making smart money decisions, 9 money-smart books that make the perfect graduation gifts. Payment options: Paypal, Venmo, GooglePay. The tow trucks rumble seemed impossibly loud. Lenders have pushed agents to take certification courses. Most of that data is owned by Digital Recognition Network (DRN), a Fort Worth company that is the largest provider of license-plate-recognition systems. This matter has been resolved. Simply put, the current law firm model dictates that your lawyers fees bear absolutely no relation to a satisfactory resolution of your dispute. Lewis recently heard that a nuclear power plant near Cleveland might shutter. Not to mention, FORGING someone's signature is a CRIME! Discount stores are another target. I filed a complaint and they closed the complaint. This system allows us to follow their financial lives without their knowledge. Copyright 2022 - Fidelity Capital Holdings, Inc. How to Get Your Tenants to Pay Rent onTime, What to Do If Your Tenant Moves Out Without Paying The Rent. He glanced at his laptop. 1898 Scranton Rd, Cleveland, Ohio, 44113, United States. 2001 - 2023 Although the U.S. economy recently entered its second-longest-ever period of expansion, the auto loan delinquency rate last year reached its highest point since 2012, driven by souring subprime auto loans. In her BBB complaint she has now added a vehicle registration. Relentless is a proud partner of the Digital Recognition Network and are currently operating over 20 dedicated camera cars that are equipped with state of the art DRN license plate recognition systems. I have also attached pictures of the front end of the unit the night it was repossessed on March 10 that depict the same damage the customer is claiming relentless caused. The camera systems have made agents more productive but also opened them up to new challenges. Their contingency based collection efforts are open-ended and relentless. Some documents are gone. The customer replied "the car ash tray was sitting righting front if them and I have that with the rest of the stuff that was put in the bag.". I was told you are quick in response and resolution. Lewis and the tow driver jumped out to assemble a metal dolly to raise the front tires. Thousands of seeds planted. But she had to have known this moment was coming after a flurry of lender late notices and phone calls. He knew that a mother was probably going to walk outside in the morning and realize her car was gone. I'm sure this company had been in the glove box back seat and trunk of my car random items from every place turned up except my shoes my glasses and my money less than 10.00. It is obvious from the appearance of this company and the conduct of the employees that they do not have high standards or any regard for other people's property. He jumped out with a flashlight and verified it was the right car. Relentless Recovery 3 reviews Unclaimed Edit Write a review Add photo Save Photos & videos See all 8 photos Add photo Location & Hours 1898 Scranton Rd Cleveland, OH 44113 Scranton Peninsula Get directions Edit business info Recommended Reviews Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Conversation for clients opting out of insurance program. Hed been doing it most of his life. Their contingency based collection efforts are open-ended and relentless. and inventory the contents. Thereafter, Relentless received this BBB complaint filed by the customer. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We'll email you information about the Contingency collection process and what's needed to start recovering your money. No drivers license or EBT card are present in the location the customer described. My car is now parked and unable to be driven, not knowing what it causing the leak or what damage was done in the manner which the car was treated when towed by the driver. We value client relationships, and are as committed to revolutionizing fee arrangements as we are to pursuing Relentless Representation. If you are interested in this level of commitment from your attorneys, please give us a call.

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